Privacy Policy

Multistory understands how important it is to protect your privacy and takes its responsibilities regarding the security of customer information very seriously. This statement deals with personally identifiable information (known as ‘Data’) that may be collected on our website, through social media or in person when you contact us.

How we collect your Data

Multistory collects personal information from visitors when you request a specific service (such as our free e-newsletters) through the use of online forms and every time you email us your details; as well as if you enter one of our social media competitions.

Information provided by you via the ‘subscribe to our mailing list’ forms on this website will be used to send you electronic copies of our newsletter and your details will be stored in a mailing list database. From time to time, Multistory may email you to inform you of new exhibitions, events or items for sale. You can unsubscribe from our mailing list at any time by clicking on the ‘unsubscribe’ link at the bottom of our newsletter emails.

Information provided by you via the contact form on the ‘Contact Us’ page will be used to provide an answer to your enquiry. In addition, information provided by you through the comment forms for blog posts will be stored on a database to record your content for display on this website.

Multistory also collects information about the transactions you undertake in the Multistory on-line shop in order to deliver your purchase. This information is also stored on the PayPal servers.

Further information collected

Our website collects some anonymous information about your movements through the site. This information is used to help us monitor how the site is used and helps us to improve the website. The information collected automatically in this way does not contain anything that can identify you personally. See the section on cookies for more information.

Use of personal information

Multistory processes personal information collected via this website and / or on social media exclusively for the following purposes:

• providing and personalising our services;
• dealing with your enquiries and requests;
• administering orders and accounts in the Multistory on-line shop;
• to fulfil the terms and conditions of social media competitions;
• maintaining information as a reference tool or general resource;
• providing you with details of our activities or new products in the shop.

Use of cookies

Cookies are pieces of data that a website can transfer to an individual’s computer hard drive for record keeping. Cookies can make websites easier to use by storing information about your preferences on a particular website.

The information remains on your computer after the Internet session finishes and you leave the website but you can delete them using some browsers, manually or using system utilities. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used.

This site may work more efficiently if receipt of cookies is enabled, although it will still operate correctly if you disable cookies.

For more information on cookies and their uses, visit All About Cookies.

Other websites

Our website contains links to other websites of interest which are outside Multistory’s control and are not covered by this privacy statement.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We therefore cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Access rights

You have a right to access the personal data we hold about you. To obtain a copy, please use the contact form to make your request or see the company information at the bottom of this page for other ways of contacting us.


We aim to make this website accessible to as wide a range of users as is possible with the resources that are available to us.
If there are any changes you think could be made to this site in order to make it easier for you to use, please get in touch with us with your suggestions.

Text re-sizing

Different browsers enable you to enlarge your view of the website in different ways. Below are some instructions for how to zoom in and out or change the size of text used on this site for some common browsers and operating systems:

PC / Internet Explorer 6: from the top menu bar, select View and then Text size.

PC / Internet Explorer 7: from the menu bar underneath the search field, select Page and then Text size.

Firefox: from the menu select View and then Text size.
Alternatively hold CTRL (Mac users press Command) and then press the plus or minus sign to increase or decrease the text accordingly.

Contact us

If you have any questions, comments or concerns regarding Multistory’s website or privacy practices, please use the contact form to make your request or see the company information at the bottom of this page for other ways of contacting us.

These terms do not affect your statutory rights.

Company information

Multistory is a registered charity under number 1116214 and a company limited by guarantee registered in England under company number 5910607. VAT registration number: 896 4845 54.
The registered office is at 1st Floor, Town Hall, Lodge Road, West Bromwich, B70 8DY.
Telephone: 0121 569 2881.
Email [email protected]